Frequently Asked Questions

Hopefully, you will be able to find the answer you need from one of the FAQ's on this page, but if you need more help, just click the chat icon found at the bottom left of this page.

If we are not online, just drop us an email at customersupport@furneo.co.uk and a member of the team will get back to you as soon as possible.  

If your order was successful, you will receive a confirmation email with all the order details. Please check your inbox, including your junk or spam folder.

If you have an account with us, you can also check your Order History on your account page.

If you didn’t receive a confirmation email and don’t have an account, please contact our customer support team here or email us at customersupport@furneo.co.uk.

We’re unable to make any changes to your order once you’ve placed your order. Please contact our customer support team here, as they may be able to cancel your order before it is dispatched. 

If your order has already been dispatched, there is nothing that we can do. You will need to follow our returns process.

If your order has not yet been dispatched, you can contact our customer support team here, and they may be able to cancel your order for you before it is dispatched. 

If your order has already been dispatched you will need to follow our returns process. 

We currently accept the following; 

• Credit and Debit Cards (MasterCard, Visa/Delta/Electron and American Express)
• Klarna 0% Finance
• PayPal & PayPal Credit
• Apple Pay
• Google Pay
• Shop Pay

We are constantly expanding our range of additional financing options, keep a look out for more...

Please re-enter your details and ensure that they are correct. Please note that your bank may sometimes reject a transaction where the delivery address is different to your billing address. 

If the problem persists, please try an alternative payment method. 

Klarna is a 0% Finance payment provider we have partnered with. It allows you to order most items from our catalogue and either get up to 30 days to pay for your order or split the cost into 3 interest free instalments.

Klarna may run a soft credit search that does not affect a customers credit score and is only visible on your credit file by you and Klarna. Neither Klarna nor Furneo run credit searches that could impact your credit rating. This includes at the point of application, if a payment is missed, or if the outstanding balance enters a debt collection stage.

In the UK you must be 18+ to use this credit offer. Klarna uses soft searches with credit reference agencies. These do not affect your credit rating. Missed payments can affect your ability to use Klarna. Pay in 3 instalments, complete terms. Pay later, complete terms.

Late payment fees apply. If you'd like more information on this then contact Klarna Support. 

If you've got any more questions about Klarna click HERE.

We offer a free Standard Delivery option to the UK mainland. We also offer a Next Day Delivery option which incurs an additional charge depending on the delivery address.

Exceptions apply for certain remote postcodes. Any shipping surcharges will apply automatically at checkout. 

We use trusted courier partners including Parcelforce, DHL, and XDP.

• Delivery usually takes 1–2 working days from dispatch.
• Orders with multiple parcels may arrive on different days.
• Deliveries to certain postcodes and during peak periods (e.g., Bank Holidays, Christmas, Easter) may take longer.

You can track your order using the tracking link provided in your dispatch confirmation email.

Please also note that delivery around Bank Holidays and after Christmas or Easter may take longer than usual.

Any more questions?

Contact us

Tracking details become available the day after dispatch. A tracking link will be included in your dispatch confirmation email.

• Parcelforce: Track your parcel here using the tracking number provided.
  For automated tracking, call 0344 800 4466 and press 2 → 2 → 2. Have your tracking number ready. To speak to a representative, press 2 again when prompted.
• DHL: Track your parcel here using the tracking number provided.
• XDP: Track your parcel here.

Note: Orders that consists of more than 1 parcel may arrive on different days.

If you need further help, please contact our customer support team.

Please track your order online to see the Proof of Delivery (POD) or delivery location details.

If you're still unsure, contact our customer support team via the Contact Us form or email us at customersupport@furneo.co.uk.

For orders shipped via Panther Logistics, you can track the status of your order here. 

If you require further information regarding a shipment dispatched via Panther logistics, please contact customer support at 01604 215 000 who will be able to assist further. 

Couriers usually attempt re-delivery on the next working day.

Alternatively, you can rearrange delivery directly on the courier’s website for a day that suits you.

Yes—if you selected collection during checkout, your order can be picked up from our warehouse.
The collection address is included in your confirmation email.

Warehouse collection hours:
Monday to Friday, 9:00 AM – 3:00 PM (excluding Bank Holidays)

If you have any more questions, feel free to contact us.